Privacy Policy

Last Updated: January 15, 2025

Introduction

Tubbs Piano Tuning And Service ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website form or email
• Schedule a service appointment
• Request information about our services
• Sign up for service reminders or newsletters

This personal information may include:

• Name and contact information (address, phone number, email address)
• Piano information (type, brand, location)
• Service history and preferences
• Payment information (processed securely through third-party processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website information

How We Use Your Information

We use the information we collect to:

• Provide and maintain our piano services
• Process service requests and schedule appointments
• Communicate with you about your piano care needs
• Send service reminders and maintenance recommendations
• Improve our website and services
• Respond to your inquiries and provide customer support
• Send marketing communications (only with your consent)

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors for secure transaction processing
• Email service providers for communication purposes
• Website hosting and maintenance services

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.

Your Privacy Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for data processing

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: avistrong@tubbsrepair.com
• Phone: (307) 577-4196
• Address: 1807 N Grass Creek Rd, Wyoming