Refund Policy

Last Updated: January 15, 2025

Our Satisfaction Commitment

At Tubbs Piano Tuning And Service, your satisfaction with our work is our primary concern. We have been serving Wyoming piano owners since 1995, and our reputation is built on delivering quality service that meets or exceeds expectations.

Service Satisfaction Policy

Piano Tuning Services

If you are not satisfied with your piano tuning service, please contact us within 7 days of the service date. We will:

• Return to re-tune your piano at no additional charge if the tuning is unstable
• Address any concerns about the quality of the tuning work
• Provide additional adjustments if needed

Note: Pianos in poor condition, extreme environments, or those requiring extensive pitch correction may need additional tuning sessions to achieve stability. We will discuss this possibility before beginning work.

Repair Services

All repair work comes with a 90-day warranty on parts and labor. If a repair fails within the warranty period due to defects in workmanship or materials, we will:

• Return to correct the problem at no charge
• Replace any defective parts at no cost
• Provide additional adjustments as needed

Refinishing and Restoration

For refinishing and restoration projects, we provide detailed estimates and progress updates. If the final result does not meet the agreed-upon specifications, we will work with you to resolve any issues.

Refund Eligibility

Full Refunds

Full refunds may be provided in the following circumstances:

• Service was not performed as agreed upon
• We are unable to complete the requested service due to our limitations
• Significant damage occurs to your piano due to our negligence
• Service appointment is cancelled by us with less than 24 hours notice

Partial Refunds

Partial refunds may be considered when:

• Only part of the requested service could be completed
• Alternative solutions were implemented with your agreement
• Unexpected piano conditions required modified service approaches

Refund Process

How to Request a Refund

To request a refund or discuss service concerns:

1. Contact us within 7 days of service completion
2. Clearly explain the nature of your concern
3. Allow us the opportunity to address and resolve the issue
4. If resolution is not possible, we will discuss refund options

Processing Time

Approved refunds will be processed within 5-10 business days using the original payment method when possible.

Situations Not Eligible for Refunds

Refunds typically cannot be provided for:

• Services completed according to agreed specifications
• Issues related to pre-existing piano conditions disclosed before service
• Customer dissatisfaction with recommended necessary repairs
• Changes in customer preferences after service completion
• Environmental factors affecting piano performance after service
• Normal settling of repairs or adjustments over time

Service Limitations

Older Instruments

Vintage and antique pianos may have limitations that affect service outcomes. We will discuss potential issues and realistic expectations before beginning work. Age-related limitations are not grounds for refunds when disclosed in advance.

Environmental Factors

Wyoming's climate can significantly impact piano stability. We provide recommendations for maintaining optimal conditions, but cannot control environmental factors after service.

Alternative Resolutions

Before considering refunds, we prefer to work with customers to find satisfactory solutions, which may include:

• Return service visits at no charge
• Additional adjustments or fine-tuning
• Service credits for future maintenance
• Alternative repair approaches
• Extended warranty periods

Travel and Cancellation Policies

Customer Cancellations

Appointments cancelled with at least 24 hours notice incur no charges. Cancellations with less notice may be subject to travel charges if we have already begun travel to your location.

Weather and Emergency Cancellations

Service appointments cancelled due to severe weather or emergency conditions will be rescheduled at no penalty to the customer.

Quality Assurance

To minimize the need for refunds, we:

• Thoroughly assess each piano before beginning work
• Discuss realistic expectations and potential limitations
• Use professional-grade tools and materials
• Follow industry best practices and standards
• Provide clear communication throughout the service process

Dispute Resolution

If you are not satisfied with our response to a refund request, we encourage open dialogue to reach a mutually acceptable resolution. We value long-term customer relationships and will work diligently to address legitimate concerns.

Contact Information

For refund requests or service concerns, please contact us promptly:

• Phone: (307) 577-4196 (preferred for urgent concerns)
• Email: avistrong@tubbsrepair.com
• Address: 1807 N Grass Creek Rd, Wyoming

Our Commitment

We built our reputation on quality work and customer satisfaction. While refunds are sometimes necessary, our goal is always to exceed your expectations through professional service, honest communication, and expert craftsmanship. We appreciate the trust you place in us to care for your piano.