We stand behind our work and are committed to ensuring your complete satisfaction with our piano services.
Last Updated: January 15, 2025
At Tubbs Piano Tuning And Service, your satisfaction with our work is our primary concern. We have been serving Wyoming piano owners since 1995, and our reputation is built on delivering quality service that meets or exceeds expectations.
If you are not satisfied with your piano tuning service, please contact us within 7 days of the service date. We will:
Note: Pianos in poor condition, extreme environments, or those requiring extensive pitch correction may need additional tuning sessions to achieve stability. We will discuss this possibility before beginning work.
All repair work comes with a 90-day warranty on parts and labor. If a repair fails within the warranty period due to defects in workmanship or materials, we will:
For refinishing and restoration projects, we provide detailed estimates and progress updates. If the final result does not meet the agreed-upon specifications, we will work with you to resolve any issues.
Full refunds may be provided in the following circumstances:
Partial refunds may be considered when:
To request a refund or discuss service concerns:
Approved refunds will be processed within 5-10 business days using the original payment method when possible.
Refunds typically cannot be provided for:
Vintage and antique pianos may have limitations that affect service outcomes. We will discuss potential issues and realistic expectations before beginning work. Age-related limitations are not grounds for refunds when disclosed in advance.
Wyoming's climate can significantly impact piano stability. We provide recommendations for maintaining optimal conditions, but cannot control environmental factors after service.
Before considering refunds, we prefer to work with customers to find satisfactory solutions, which may include:
Appointments cancelled with at least 24 hours notice incur no charges. Cancellations with less notice may be subject to travel charges if we have already begun travel to your location.
Service appointments cancelled due to severe weather or emergency conditions will be rescheduled at no penalty to the customer.
To minimize the need for refunds, we:
If you are not satisfied with our response to a refund request, we encourage open dialogue to reach a mutually acceptable resolution. We value long-term customer relationships and will work diligently to address legitimate concerns.
For refund requests or service concerns, please contact us promptly:
We built our reputation on quality work and customer satisfaction. While refunds are sometimes necessary, our goal is always to exceed your expectations through professional service, honest communication, and expert craftsmanship. We appreciate the trust you place in us to care for your piano.