Our Service Workflow

When you contact us, we begin with a detailed discussion about your piano and service needs. We ask about the piano's make, model, age, last service date, and any specific concerns you have. This helps us prepare the right tools and allocate appropriate time for your service call.

What we discuss:

• Piano type, brand, and approximate age
• Current performance issues or concerns
• Service history and maintenance records
• Your musical usage and performance requirements
• Home environment factors (humidity, temperature, location)
• Scheduling preferences and accessibility

Scheduling: Most tuning appointments can be scheduled within 1-2 weeks. Specialized services like regulation or refinishing may require longer lead times due to preparation requirements.

Before arriving at your location, we prepare our mobile workshop with the specific tools and materials your piano will need. We also research your piano's specifications and any known characteristics of your instrument's model.

Our preparation includes:

• Loading specialized tools for your piano type
• Reviewing manufacturer specifications and service bulletins
• Preparing any pre-ordered replacement parts
• Planning the most efficient service route
• Confirming appointment details and access arrangements

We ask that you: Ensure clear access to the piano, have adequate lighting in the area, and maintain normal room temperature for at least 24 hours before service.

Upon arrival, we conduct a comprehensive assessment of your piano's current condition. This includes both visual inspection and functional testing to identify any issues that may affect the service or indicate additional needs.

Assessment components:

• Overall structural condition and stability
• Action function and key response
• Current pitch level and tuning stability
• Damper effectiveness and pedal operation
• Case condition and hardware status
• Environmental factors affecting the instrument

Communication: We discuss our findings with you before beginning work, including any additional services we recommend and associated costs. No additional work is performed without your approval.

With your approval, we begin the requested service using professional-grade equipment and techniques. Throughout the process, we maintain careful attention to your piano's unique characteristics and your home environment.

Service standards:

• Use of calibrated electronic tuning devices and trained ear verification
• Systematic approach ensuring no steps are missed
• Protective measures for your piano and home
• Documentation of adjustments and observations
• Real-time communication about progress and findings
• Adherence to manufacturer specifications and industry standards

Quality control: Each service includes multiple verification checks to ensure optimal results before completion.

After completing the primary service, we conduct thorough testing to verify performance across the entire keyboard. This includes checking tuning accuracy, action response, and pedal function to ensure everything meets our quality standards.

Testing procedures:

• Complete keyboard function test
• Tuning stability verification
• Dynamic response evaluation across all registers
• Pedal effectiveness and timing checks
• Sound quality assessment for consistency
• Final adjustments for optimal performance

Customer involvement: We encourage you to play the piano during this phase so you can experience the improvements and ask any questions about the results.

Every service includes detailed documentation of work performed, current piano condition, and recommendations for future care. This helps you maintain your investment and plan for future service needs.

Documentation includes:

• Services performed and adjustments made
• Current condition assessment
• Recommended maintenance schedule
• Environmental considerations for your location
• Future service needs and timing
• Care instructions specific to your piano

Recommendations: We provide honest assessments about your piano's needs, prioritizing necessary work while helping you make informed decisions about optional services.

Our relationship doesn't end when we leave your home. We provide ongoing support and follow-up to ensure your satisfaction and address any questions that may arise after service.

Follow-up services:

• Post-service contact within 48-72 hours to ensure satisfaction
• 90-day warranty on all repair work
• Maintenance reminders based on your piano's needs
• Technical support for piano care questions
• Priority scheduling for return customers
• Seasonal care recommendations for Wyoming's climate

Long-term partnership: We maintain service records for all our clients, allowing us to track your piano's history and provide increasingly personalized care over time.